AUTOMATION & CRM BUSINESS ANALYST

Descripción del puesto.
Farfetch is a leading global marketplace for the luxury fashion industry.
The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over of the world's best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.
OPERATIONS We're passionate about operational excellence, acting with our customers and partners always in our heart.
Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care.
In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.
PORTO Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment.
From Account Management to Technology and Product, whatever your skills are, you'll find your fit here.
You can have an informal meeting in the treehouse or play the piano in your lunch break! THE ROLE Reporting to the Automation Governance & CRM Lead, you will be the key piece of connection between our Businesses Automation & CRM needs and the capabilities of our Automation & CRM Engineering Teams, your mission is to ensure a robust pipeline of innovative, value-driven initiatives, ready for seamless development and deployment.
As an Automation & CRM Business Analyst, you will help our business Subject Matter Experts (SME) to identify potential Automation initiatives that can help Farfetch to deliver even more luxury service to our customers and excel our employees' expectations.
You will help to design and document those efforts in such a manner that our Engineering teams can have absolute trust in picking up those documents without the need to add any further refinement or extra discovery sessions.
Additionally, you will play a critical role in testing new automations, providing feedback to developers and SMEs, and continuously monitoring and optimizing our growing Automation ecosystem.
WHAT YOU'LL DO * Act as a liaison between Business SMEs and the Engineering teams, ensuring clear communication and alignment * Identify and assess opportunities to leverage automation for improving services for customers and employees alike in Farfetch * Design and document automation initiatives, ensuring all requirements are clear, comprehensive, and actionable * Support and collaborate during the testing phase of new automations, ensuring quality and functionality * Maintain and enhance existing automation & CRM solutions, identifying improvement opportunities to maximize efficiency and value WHO YOU ARE * Previous experience in Process improvement, design and/or RPA or Salesforce * An avid learner with a passion for Continuous Improvement, Business Processes, and Automation * Fluent in English, both written and spoken, with excellent documentation and communication skills * Previous experience or expertise in C#, AppScript, Python, Salesforce and UiPath would be a plus * Knowledge of Six Sigma, Design Thinking, or Agile methodologies is highly valued REWARDS & BENEFITS * Health insurance for the whole family, flexible working environment and well-being support and tools * Extra days off, sabbatical program and days for you to give back for the community * Training opportunities and free access to Udemy * Flexible benefits program EQUAL OPPORTUNITIES STATEMENT * Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process.
* We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.
SCAM DISCLAIMER * It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM.
Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website.
Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process