ASSISTANT MANAGER IN A PROFESSIONAL CYCLING SHOP IN LISBON, CAIS DO SODRE.

Are you passionate about cycling and management and eager to share this passion with others? Join our vibrant team at a professional bike shop located in the heart of Lisbon, Cais do Sodre.
We are currently looking for an enthusiastic, organised and leader-oriented Assistant Manager to help optimize our teamwork as well as enhance our customer service.
The ideal candidate is a good leader with excellent organizational skills and has a passion for cycling.
KEY RESPONSIBILITIES - Ensure an outstanding customer experience.
- Address customer inquiries, complaints and feedback promptly and professionally; - Oversee daily operations of the shop (including opening and closing procedures) and support to the staff on the sales floor when needed; - Oversee bike maintenance and repair schedules to ensure all bikes are safe and in excellent working condition; - Manage social media accounts and creation of engaging content to promote services and special offers; - Assist in development and implementation of strategies for user experience and customer satisfaction.
- Foster a thriving and productive work environment motivating the team to meet service and sales goals.
- Facilitate beneficial and consistent workplace procedures; - Organize regular staff meetings to communicate updates, goals, and expectations; - Improve sales and new businesses goals - Mentor staff on how to improve their retail skills through consistent development of product knowledge and customer service standards; - Promote positive and highly engaged attitude among the workers.
- Assist managers in guiding the organisation’s activities - Aid in internal communication between the Management and the workers.
- Ensure compliance to policies and procedures; - Ensure consistent execution of company’s marketing and visual presentation; - Seek ways to better promote the store, the product line and service within the store; - Identifying opportunities to improve a business’ practices; - Help to handle all administrative duties; - Monitor and manage expenses and budgets to ensure profitability; - Oversee daily records of store sales, damages, deposit log, scheduling, employee performance and new hire paperwork; - Hire and train as needed to ensure adequate personnel is on hand to provide an outstanding customer service.
PERSONALITY, SKILLS AND REQUIREMENTS - Experience in the cycling industry, cycling events or knowledge of bike mechanics is greatly favored; - Experience in retail or customer service experience is very welcomed; - Proactive, self-motivated and highly organised; - Self-oriented towards excellence; - Able to work in a fast-paced environment and multitask effectively; - Good judgment and problem-solving skills; - Great customer service and interpersonal skills (friendly and capable of building; trusting relationships; ability to attune to the needs and talents of workers in order to help guiding their performance); - Excellent written and oral communication skills; - Good math and analytical skills; - Proficient in word processing applications, spreadsheets, presentation software and social media management tools; - Strong sales abilities, experience with e-commerce platforms and cross-selling are very welcome; - Fluent English; additional languages are a plus; - A high school diploma or equivalent; further education is a bonus; - Passion for cycling and knowledge of bike products is highly beneficial; - Must be available to work weekends and public holidays.
WE OFFER What we offer to our employees in this position includes and is not limited to.
- A vibrant, supportive, and fun working environment in one of Lisbon’s most scenic areas; - Competitive salaries plus performance-based incentives and bonuses; - Opportunities for personal and professional growth and creative expansion; - Employee discounts on bike rentals and store merchandise; - Full training and support in all aspects of the job; - Flexible schedule; - An environment focused on the well-being of employees and customers; - A culture committed to environmental responsibility, respect for nature, and celebration of life.
HOW TO APPLY Please send your CV and a brief cover letter explaining why you would be a great addition to our team to ---@--- with the subject line 'Assistant Manager – Application'.
We look forward to hearing from you! Please note, we will only contact those candidates that could complement our company and fully enjoy the benefits we offer.
Thank you for your understanding and we wish you all the luck on your path.
*We are an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
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