ASSISTANT FRONT OFFICE MANAGER - FRANCHISED

Job Description For Assistant Front Office Manager - Franchised(HOZ) in New York,United States.
Job Number Job Category Rooms & Guest Services OperationsLocation Sheraton Tribeca New York Hotel, 370 Canal Street, New York, New York, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management Additional Information.
This hotel is owned and operated by an independent franchisee, Magna Hospitality Group, L.
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The franchisee is a separate company and a separate employer from Marriott International, Inc.
The franchisee solely controls all aspects of the hotels employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.
If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
The Assistant Front Office Manager supervises the front desk operation, including staff training, inter-department communications, and staff accountability.
The candidate should possess strong communication skills and demonstrate leadership abilities.
In addition, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure appropriate action is taken to guarantee guest satisfaction.
This position will report directly to the Director of Front Office.
uties include.
Responsible for ensuring customer satisfaction at the highest level Act professionally and responsibly in front of all guests and associates Maintain guest room inventory Perform all tasks of a Front Office Staff as needed to facilitate service Ensure all operations and cash handling are done per policies and procedures Maintain excellent communication with the housekeeping department Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas Respond to, investigate, and resolve guest complaints.
Create expectations, lead people, manage processes, and hold people accountable for the agreed-upon activities and timetables.
Provide input to the Director of Front Office to ensure proper staffing levels for customer service goals.
Act as the manager on duty and right hand to the director of the front office.
ust have open availability to work nights and weekends and learn the overnight shift for callout coverage.
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds One or more years of front-office leadership experience Service-oriented style with professional presentation skills Premium Marriott hotel and Lightspeed PMS system experience is a plus.
Must possess the following strengths.
high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service, and the ability to improve the bottom line.
Clear, concise written and verbal communication skills in English Must be proficient in Microsoft Word and Excel Must have excellent organizational, interpersonal, and administrative skills.
he anticipated compensation range for the position for applicants working in NYC is $ annually.
The annual salary offered to a successful candidate will depend on several factors, including but not limited to years of experience within the job, years of experience within the required industry, education, etc.
Additional benefits and participation in the performance bonus plan are also included.
he salary for this position is $.
his company is an equal opportunity employer.
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