CUSTOMER SUPPORT FOR MICROSOFT CLOUD &#; FRENCH SPEAKER

What you can expect Are you ready to be a Microsoft’s Cloud ambassador? Join our team as Customer Support for Microsoft Cloud! Through customer support, your role will be to engage with a range of Cloud partners.
Accelerate Cloud competency attainment, sales reach and frequency, while representing Cloud Enablement Desk.
On a daily basis, you will guide Microsoft’s partners with the appropriate technical and business resources.
At the end of each interaction, ensure a positive overall outcome.
Become a trusted advisor for our Cloud partners, through the ability to sort information, data and compilation of pertinent information.
Whomever you are, whatever you do, bring your ambition, ideas, energy and determination.
Come drive our business into the future.
We need those who have what it takes to live their ambitions and drive true impact in their work.
Those willing to play their part in embracing a world of possibilities.
Our Client Founded in , Microsoft is an American multinational and one of the most known technology companies in the world.
It’s best known for its software and hardware products, and touchscreen computers.
Microsoft aims to empower every person and every organization on the planet to achieve more! What you'll do Customer support via any channel (phone, chat, online submission); Manage strong relationships with the customers; As a Customer Support for Microsoft Cloud, you&#;ll identify opportunities and provide a recommendation based on partner needs; Digest information and extract the main communication points; Identify opportunities to upsell Microsoft Products and Services; Communicate with the partner to ensure joint business objectives are being met; Communicate the long-term project strategy and its relevance to the partner; Help to drive partner satisfaction by providing accurate information and prompt call backs; Conduct proactive outreach to partners, either as part of an open case or for a campaign; Provide end-to-end management of Microsoft Partner requests and remove as much effort from the partner experience as possible.
What you'll need Fluent level of written and verbal communication skills in French; Fluency in English &#; B2 level (mandatory); Excellent verbal and written skills; Great listener and problem solver for each customer challenge; Capability to create and maintain good relationships with customers; Dynamic and enthusiastic about technology; Strong analytical aptitude; BA/BS degree or equivalent work experience is a plus (preferably in the online advertising industry); As a Customer Support for Microsoft Cloud, you&#;ll need a minimum of 6 months of customer support, service experience or sales experience; Experience in B2B Account Management with outbound activity (Preferred); Microsoft Advocate Performance Certification (Sales Specialist/Master) within 3-6 months (Is a plus).
Benefits An international career in a multicultural environment; A permanent presence of mentors who will facilitate your personal and professional development; Intensive training and constant and familiarization phase; Good reference for future career; Leadership opportunities; Challenging work as a Customer Support for Microsoft Cloud; Ample opportunity to grow and evolve within our organization; Accommodation in a room of a Teleperformance apartment; Initial flight expenses refund; Free annual flight to the home country; Health Insurance since day one in the company; Free healthy meals in the cafeterias, such as soup, bread, salad and fruit; Free Portuguese language courses, water sports, soft trekking and much more.
Teleperformance Portugal Teleperformance Portugal is one of the 25 best companies to work for in Europe.
This recognition was assigned by Great Place to Work® Institute.
TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine! With more than employees, from 111 nationalities, our team provides services in 35 languages.
We are a multicultural, highly skilled, and deeply knowledgeable team.
Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.
Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.